Manufacturer-backed products
Products are sourced through authorised distribution channels appropriate to the South African market. Warranty duration and process vary by manufacturer and product.
How to request support
Contact us with your order number, product model, serial number and a clear description of the issue. For installed or calibrated products, we may first determine whether the problem relates to configuration, the wider system or the product itself.
Specialist home-theater products
Some products should not be treated as isolated components. For processors, projectors, cinema loudspeakers, passive subwoofers and installation-linked equipment, support may involve system-level diagnosis before a warranty return is appropriate.
Support: sales@hometheaterstore.co.za · 021 001 9495